This role will serve as first-line supervisor with responsibility to schedule and direct the day-to-day production of the service technicians in providing repair, rebuilding, and maintenance of customer equipment. The Technician Service Manager will lead, coordinate, and direct the efforts and actions of the technicians in the service department (shop) to successfully and efficiently service its customers. .
Requirements:
Essential Job Duties and Responsibilities include the following, other duties may be assigned.
- Prepare the shop workload prior to each shift start
- Communicate the initial diagnosis and the additional repairs identified for purposes of estimating to the designated persons
- Overseeing staff up to 10 Technicians
- Assigning the technician best suited to perform the repair or maintenance in the quoted or standard repair time of each repair
- Accepting all workflow of cases for estimating assistance and input
- Allocate and dedicate maximum time to be on the shop floor assisting the technicians with the repair issues
- Know; not think, the estimated scope and value of each repair order as it relates to the labor sale in hours and the parts content sold and communicate to the technicians
- Ensure that each technician assigned to a job understands the assignment the time allocated for sale of the job
- Managing the work orders for timely closing – timely closing can be defined as the shop work order submitted to the Manager for billing by close on the business day of the last labor, or sooner
- Understand and ensure the quality of tech write up for Retail and Warranty repair orders
EDUCATION and/or EXPERIENCE:
- Minimum high school diploma required.
- Two-year management degree or equivalent/years of experience.
- Minimum three years of experience working in a supervisory capacity in a Heavy-Duty Diesel Branch Service Operation.
- Must have previous Heavy Duty Diesel Technical experience
- Familiarity with Microsoft Office
Accountabilities:
- Promote safe work habits with the technicians
- Promote a clean and organized shop floor
- Manage training for individual technicians in conjunction with the Manager
- Promote and support the initiatives of Commercial Vehicle Services
- Recommend advancement and discipline of the technicians to Management
- Provide adequate structure, direction, and feedback to technicians
- Prioritize tasks and allocate resources to service customers’ equipment
- Encourage open communication, cooperation, and the sharing of knowledge
- Provide timely feedback and follow up
- Proactively feed information upwards to keep management well informed
- Establish trust and respect among your team
- Ensure alignment with corporate goals
- Continuously monitor technician performance and areas for improvement
- Address problematic performance early on
- Create an environment where employees feel valued, respected, and trusted
- Demonstrate a thorough understanding of the technical aspects of the job
- Complete annual performance appraisals on time
- Ensuring the safe operation of the facility and the safety of the employees by promoting a culture of safety, following, and supporting corporate safety training and procedures, rules, and directives.
WE OFFER:
- Competitive salary
- Health insurance
- 401(k)
- A fun work environment where our teammates feel appreciated.
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:
The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions:
- Office environment, sedentary job.
- A person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
- Must have the ability to walk/stand throughout the day
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
Job Type: Full-time
Pay: $16.00 – $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend availability
Experience:
- Diesel engine repair: 2 years (Preferred)
- Mechanical knowledge: 2 years (Preferred)
Work Location: In person
